Frequently Asked Questions!

FAQ

What are your hours?

I am open Monday through Friday, 9 AM to 5 PM. I take time off during most major holidays.

How do I place an order?

Celebrating something special? Whether it’s a birthday, gender reveal, or wedding cake —I've got you covered! Please visit the Custom Requests tab, and fill out a form to tell me what you’re dreaming of. Once you submit your request, I’ll be in touch within 48 business hours (Monday–Friday) to talk details. Orders aren’t confirmed until I have connected with you and receive a deposit.

How do I shop your online store?

Head over to the Fresh Fridays+Specials tab to see my weekly bake program (Fresh Fridays), find upcoming celebration specials and my classic bakes like cookies, cupcakes, and breads.

Fresh Fridays takes place every Friday (orders can be placed Sunday till Wednesday), Celebration Specials are available for pre-orders only and can be picked-up or delivered on specific days, and Classic Bakes are available all year round with only a 2-3 day lead time.

How far in advance should I place a special order?

I recommend 2–3 weeks notice for custom orders. That gives me the time to make something amazing! For weddings and large events, I may need even more time—reach out early so I can reserve your date.

What’s your payment policy?

For custom orders, I require a 50% deposit to hold your spot. The rest is due on the day of pickup or if it is going to be delivered, it may be due before.
For items in my online stores, payment is due at checkout.

What’s your cancellation policy?

I totally get that plans change. If you need to cancel your custom order, let me know ASAP. If it’s 2 weeks or more before your order is due, a full refund will be issued. If it is between 1 to 2 weeks before your order is due, a credit will be issued toward a future order. Lastly, because customs are made just for you, I can’t issue refunds for cancellations made under 1 week.

Do you have gluten-free or vegan desserts?

Yep! I offer select gluten-free and vegan goodies like cakes, cookies, and brownies. These are by special request only - please reach out with the 'Contact Us' form and I would be happy to make something delicious for you.

Do you have allergy-friendly options?

My kitchen is not a certified allergen-free kitchen, so while I do offer treats made without certain ingredients, I can’t guarantee that your products will not come into contact with allergens, like gluten or nuts.

Do you deliver or ship?

Delivery may be available depending on the size of your order and where it’s going. Just ask! A delivery fee applies. I don’t offer shipping at this time.

Custom cakes that are 3-teirs or more must be delivered.